Thursday, 16 March 2017

SIAM - what's it all about

SIAM, what is it?

According to Scopism: Service integration and management (SIAM®) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.

The SIAM ecosystem includes the following layers:
  • Customer organization
  • Service integrator
  • Service providers, which can be internal or external

What does that mean?

Scopism, in the published body of knowledge, states that SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models and supports cross-functional, cross-process, and cross-provider integration.

It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem 
  • Are empowered to deliver 
  • Are held accountable for the outcomes they are required to deliver. 

SIAM introduces the concept of a service integrator, which is a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

As Kevin Holland says in An Example ITIL®-based Model for Effective Service Integration and Management Whitepaper,

Effective SIAM seeks to combine the benefits of best-of-breed based
multi-sourcing of services with the simplicity of single sourcing, minimising
the risks inherent in multi-sourced approaches and masking the supply
chain complexity from the consumers of the services. SIAM is therefore
appropriate for businesses that are moving to or already have a multi-
sourced environment. The benefits of a well-designed, planned and
executed SIAM model can be realized by businesses that use multiple
external suppliers, a mix of internal and external suppliers, or several
internal suppliers. SIAM is therefore appropriate for most of today’s
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So if you work in an environment where you use multiple service providers, or are a service provider, having a good understanding of SIAM will put you at the fore of your industry.

Currently the SIAM Foundation course and exam are only available as on-line training and we are the only reseller in New Zealand. 

For more information, check out the course details on our website or contact us by email or phone

Wednesday, 15 March 2017

It is OK to reach out.

Reaching out to others to ask for help is not a sign of weakness.  The need to consider this can be for various reasons, including:
Family violence / abuse
Workplace abuse
Personal Development
Image result for reach outBusiness improvement

Family violence and abuse is addressed through the wonderful It's Not OK campaign.
Depression is addressed through
Workplace abuse is addressed in NZ through

Personal Development and Business Improvement are harder issues to tackle.

Personal Development can be handled through training (formal and on-the-job) and mentoring.
Business Improvement is often left to consultants to come in and drive change. However, that doesn't mean that the people in the jobs, don't know what they are doing. Quite often, they know best, but are either not listened to, or, more likely, don't have time.  That's where consultants can add value.  A good consultant should listen, understand where the pain points are, listen to those on the ground and then work with or lead the teams to plan and implement those improvements.

If you would like to discuss any of the above, please contact me for Personal Development and Business Improvement via

If you are experiencing abuse or depression please contact one of the groups above, who are there for you.